Terms Of Purchase

Acceptance of Terms

By placing an order on www.chemicalgoys.com (hereinafter "the Website") or purchasing products from Chemical Guys (hereinafter "the Company"), you agree to be bound by these Terms of Purchase, as well as our Privacy Policy and any other applicable policies posted on the Website. Please read these terms carefully before completing a purchase. If you do not agree with any part of these terms, you may not use our services or purchase our products.

Order Placement and Confirmation

  • To place an order, you must provide accurate and complete information, including valid contact details, shipping address, and payment information. The Company reserves the right to verify your information and reject any order that contains incorrect, incomplete, or fraudulent data.
  • Upon submitting your order, you will receive an automated confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of your order. The Company’s acceptance of your order occurs only when we ship the products, at which point a shipping confirmation email will be sent to you.
  • We reserve the right to cancel or modify orders at any time, including but not limited to cases of product unavailability, pricing errors, or suspected fraudulent activity. If your order is canceled after payment has been processed, a full refund will be issued in accordance with our refund policy.

Pricing and Payment

  • All product prices displayed on the Website are in United States Dollars (USD) and include applicable taxes, unless stated otherwise. The Company reserves the right to adjust prices at any time without prior notice, but such changes will not affect orders already confirmed.
  • You agree to pay the total amount specified at checkout, including product prices and any applicable fees (note: the Company offers free worldwide shipping on all orders, so no shipping fees will be added).
  • Payments are processed through secure third-party payment providers. By providing your payment information, you authorize the Company and its payment partners to process the payment for your order. The Company does not store sensitive payment details (e.g., full credit card numbers) on its servers.
  • If a payment is declined or fails to process, the Company may contact you to resolve the issue. Failure to provide valid payment within a reasonable timeframe may result in order cancellation.

Shipping and Delivery

  • The Company ships orders within 1-3 business days of order confirmation. Delivery times are estimated to be 6-12 days from the date of shipment, regardless of your location. Expedited shipping options are available at checkout for an additional fee, with delivery times specified at the time of selection.
  • Shipping is available worldwide, and all orders qualify for free standard shipping. The Company is not responsible for delays caused by factors beyond our control, including but not limited to customs processing, weather conditions, carrier delays, or incorrect shipping addresses provided by the customer.
  • You are responsible for providing a correct and deliverable shipping address. If an order is returned to the Company due to an incorrect or undeliverable address, you may be required to pay additional shipping fees for re-delivery, or a refund (excluding any non-refundable fees) may be issued at the Company’s discretion.
  • Title and risk of loss for products pass to you upon delivery to the shipping carrier. The Company is not liable for lost, stolen, or damaged products during transit. If you encounter issues with delivery, please contact the shipping carrier directly or reach out to our customer support team for assistance.

Returns and Refunds

  • The Company offers a 60-day return policy for all products purchased through the Website. To be eligible for a return, products must be unused, in their original packaging, and in resalable condition. Custom or personalized products are not eligible for return unless defective.
  • To initiate a return, please contact our customer support team at service@chemicalgoys.com or mail your return request to 3317 Tree Frog Lane, Kansas City, Missouri 65049, United States. You will receive instructions on how to return the product, including the return address.
  • You are responsible for the cost of return shipping, unless the product is defective or the return is due to a Company error (e.g., wrong product shipped). The Company recommends using a trackable shipping method for returns, as we are not responsible for return shipments that are lost or damaged.
  • Once the returned product is received and inspected, the Company will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase, and no cash refunds will be provided. Shipping fees for expedited orders are non-refundable unless the return is due to a Company error.

Product Information and Warranty

  • The Company strives to provide accurate and detailed product information on the Website, including descriptions, specifications, and images. However, we do not warrant that product descriptions or images are error-free, complete, or up-to-date. Minor variations in product appearance or specifications may occur due to manufacturing changes.
  • All products are covered by the manufacturer’s warranty, if applicable. The terms of the manufacturer’s warranty will be provided with your product or can be requested by contacting customer support. The Company’s liability under the manufacturer’s warranty is limited to replacing or refunding defective products in accordance with the warranty terms.
  • The Company is not liable for any damages or losses resulting from improper use, misuse, or failure to follow product instructions. It is your responsibility to read and follow all product labels and instructions before use.

Limitation of Liability

  • To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages (including but not limited to loss of profits, loss of data, or damages to property) arising out of or in connection with your purchase or use of our products or services.
  • The Company’s total liability for any claim arising from your purchase or use of our products shall not exceed the total amount paid by you for the specific product(s) giving rise to the claim.
  • This limitation of liability applies regardless of the cause of action, whether in contract, tort, negligence, or otherwise, and shall survive the termination of these Terms of Purchase.

Modifications to Terms

  • The Company reserves the right to modify these Terms of Purchase at any time. Any changes will be posted on the Website, and the revised terms will take effect immediately upon posting. Your continued use of the Website or purchase of products after the effective date of the revised terms constitutes acceptance of the changes.
  • We encourage you to review these Terms of Purchase periodically to stay informed of any updates.

Governing Law

  • These Terms of Purchase shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles. Any disputes arising out of or in connection with these terms shall be resolved through good-faith negotiation. If negotiation fails, the dispute may be submitted to the appropriate courts having jurisdiction over the matter.

Contact Us

If you have any questions, concerns, or disputes regarding these Terms of Purchase, please contact our customer support team:
  • Address: 3317 Tree Frog Lane, Kansas City, Missouri 65049, United States