Shipping Policy

Introduction

At Chemical Guys, we strive to deliver your premium car detailing supplies quickly and reliably. This Shipping Policy outlines our shipping methods, delivery timelines, coverage areas, and important details to help you understand how your orders are processed and delivered. We’re proud to offer free worldwide shipping on all orders, with transparent timelines to keep you informed every step of the way.

Shipping Coverage

We ship to locations worldwide, with no restrictions on geographic coverage for standard shipping. Whether you’re in the United States, Europe, Asia, or any other region, you can enjoy our free shipping benefit on every purchase from www.chemicalgoys.com.

Order Processing and Shipping Timelines

  • Order Processing: All orders are processed within 1-3 business days of placement. Processing time includes order verification, product preparation, and packaging. We do not process orders on weekends or major holidays.
  • Standard Shipping Delivery: Once shipped, standard delivery takes 6-12 days to reach most destinations worldwide. Delivery times are estimated and may vary slightly based on your location, customs processing (for international orders), and carrier efficiency.
  • Expedited Shipping: For urgent needs, expedited shipping options are available at checkout for an additional fee. Delivery timelines for expedited shipping will be specified at the time of selection, typically ranging from 2-5 business days depending on the destination.

Shipping Fees

  • Standard Shipping: All orders qualify for free standard shipping worldwide, with no minimum purchase requirement. There are no hidden fees or surcharges for standard delivery.
  • Expedited Shipping: Fees for expedited shipping are calculated based on your location and order weight, displayed at checkout before you complete your purchase.

Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with a unique tracking number and a link to monitor your package’s progress.
  • You can also track your order by logging into your account on www.chemicalgoys.com and navigating to the "Order History" section.
  • Tracking information may take 24-48 hours to update after your order is shipped, depending on the carrier.

Shipping Requirements and Responsibilities

  • Accurate Shipping Information: You are responsible for providing a complete and accurate shipping address, including street name, house number, postal code, and contact phone number (for delivery notifications). Incorrect or incomplete addresses may result in delivery delays, returned packages, or additional fees.
  • Customs and Duties (International Orders): For orders shipped outside the United States, customs duties, taxes, or fees may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. We recommend checking with your local customs office for information on applicable fees before placing your order.
  • Delivery Confirmation: Most carriers require a signature upon delivery for packages over a certain value. If no one is available to sign, the carrier may leave a delivery notice or attempt redelivery on the next business day.

Special Shipping Notes

  • Undeliverable Packages: If a package is returned to us due to an incorrect address, undeliverable location, or repeated delivery attempts, you may be contacted to provide a corrected address and cover any additional shipping fees for re-delivery. If we are unable to reach you within 30 days, the order may be canceled, and a refund (minus any non-refundable processing fees) will be issued.
  • Delays Beyond Our Control: We are not liable for delivery delays caused by factors outside our control, including but not limited to customs hold-ups, weather conditions, carrier strikes, natural disasters, or global shipping disruptions. In such cases, we will work with the carrier to resolve issues and provide updates as available.
  • Bulk or Oversized Orders: For large bulk orders or oversized products (if applicable), shipping timelines may be extended by 1-2 business days. You will be notified of any adjusted timelines via email after placing your order.

Shipping Contact Information

If you have questions about your order’s shipping status, need to update your shipping address, or have concerns about delivery, please contact our customer support team:
  • Address: 3317 Tree Frog Lane, Kansas City, Missouri 65049, United States
At Chemical Guys, we’re committed to getting your car care supplies to you as quickly and smoothly as possible. Our free worldwide shipping and transparent timelines are designed to make your shopping experience stress-free, so you can focus on enhancing your vehicle’s appearance.