Privacy Policy

Introduction

At Chemical Guys, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your data when you visit our website (www.chemicalgoys.com), purchase our products, or interact with our services. By using our platform, you consent to the practices described in this policy.

Information We Collect

We may gather the following types of personal information to provide and enhance our services:
  • Contact Information: Name, email address (e.g., service@chemicalgoys.com correspondence), phone number, and shipping address (including 3317 Tree Frog Lane, Kansas City, Missouri 65049, United States for order fulfillment).
  • Payment Details: Credit card information, billing address, and payment confirmation data (processed securely through trusted third-party payment providers).
  • Account Information: Usernames, passwords (encrypted for security), and preferences associated with your Chemical Guys account.
  • Usage Data: Information about how you interact with our website, including pages visited, product searches, browsing history, and device details (e.g., IP address, browser type, operating system).
  • Communication Data: Content of emails, messages, or feedback you send to our team, as well as your communication preferences.

How We Use Your Information

Your personal information is used to deliver and improve our services, with a focus on providing a personalized and secure experience:
  • Process and fulfill your orders, including shipping, delivery updates, and order tracking.
  • Process payments securely and issue refunds in accordance with our 5-10 day refund policy.
  • Communicate with you about your orders, account updates, product launches, promotions, and customer support inquiries (you can opt out of marketing communications at any time).
  • Improve our website, products, and services by analyzing usage patterns and customer feedback.
  • Maintain the security of our platform, detect and prevent fraud, and protect against unauthorized access.
  • Personalize your shopping experience, including recommending products based on your preferences and browsing history.

How We Protect Your Information

We implement industry-standard security measures to safeguard your personal information from unauthorized access, use, or disclosure:
  • Encryption of sensitive data (e.g., payment details, passwords) using secure socket layer (SSL) technology and advanced encryption protocols.
  • Restricted access to personal information, limited only to authorized team members who need it to perform their job functions.
  • Regular security audits, updates, and monitoring of our systems to identify and address potential vulnerabilities.
  • Partnerships with trusted third-party service providers (e.g., payment processors) who adhere to strict data protection standards.

Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent. We may disclose your information in the following limited circumstances:
  • To trusted third-party service providers who assist us in operating our business (e.g., shipping carriers, payment processors, IT support), and who are contractually obligated to protect your data.
  • To comply with legal obligations, such as responding to court orders, subpoenas, or regulatory requests.
  • To protect the rights, property, or safety of Chemical Guys, our customers, or the public (e.g., addressing fraud, abuse, or safety concerns).
  • In connection with a merger, acquisition, or sale of all or part of our business, where your information may be transferred as part of the transaction (with prior notice to you).

Your Rights and Choices

You have the right to control your personal information and make the following choices:
  • Access and Update: View, correct, or update your account information by logging into your Chemical Guys account or contacting our support team.
  • Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the "unsubscribe" link in the email or contacting service@chemicalgoys.com.
  • Request Deletion: Request the deletion of your personal information, subject to legal or business obligations (e.g., retaining order records for compliance).
  • Withdraw Consent: Withdraw your consent to certain data uses (e.g., personalized recommendations) by updating your account preferences or contacting us.
To exercise these rights, please reach out to our support team via email at service@chemicalgoys.com or mail at 3317 Tree Frog Lane, Kansas City, Missouri 65049, United States. We will respond to your request within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, partner sites). This Privacy Policy does not apply to these third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. Your continued use of our platform after the update constitutes acceptance of the new policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
  • Address: 3317 Tree Frog Lane, Kansas City, Missouri 65049, United States