Contact Us

Get in Touch With Chemical Guys

We’re here to assist you with any questions, concerns, or feedback you may have about our products, orders, or services. Whether you need help with a purchase, want to initiate a return, or simply want to share your detailing experience, our dedicated customer support team is ready to help.

Contact Information

  • Email Support: For the fastest response, reach out to our team via email. We aim to reply to all inquiries within 24-48 business hours.
  • Mailing Address: Send correspondence, returns, or physical inquiries to our headquarters:
3317 Tree Frog Lane, Kansas City, Missouri 65049, United States
  • Website: Visit www.chemicalgoys.com for product details, order tracking, account management, and more.

How We Can Assist You

We’re here to support you with a range of needs:
  • Order status and tracking
  • Shipping and delivery questions
  • Returns, refunds, or exchanges (in line with our 60-day return policy)
  • Product recommendations or usage guidance
  • Account issues (registration, login, password resets)
  • Feedback on our website or services
  • Reporting website errors or technical issues
  • Inquiries about bulk or commercial orders

Tips for a Faster Response

To help us assist you efficiently, please include the following information when contacting us:
  • Your full name and contact details (email or phone number)
  • Order number (if applicable)
  • Detailed description of your inquiry or issue
  • Relevant photos or documentation (e.g., product defects, order confirmations)

Follow Us

Stay connected with Chemical Guys for the latest product launches, detailing tips, promotions, and community updates. Follow our social media channels (links to be added) to join the conversation and share your car care projects with fellow enthusiasts.

Hours of Operation

Our customer support team is available during standard business hours (Monday-Friday, 9:00 AM - 5:00 PM CST). Emails received outside of these hours will be addressed on the next business day.
At Chemical Guys, your satisfaction is our priority. We value your feedback and are committed to providing the support you need to make the most of your car detailing journey.