Refund Policy

Introduction

At Chemical Guys, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility requirements, processing timelines, and important exceptions. Our refund process is designed to be simple and transparent, aligned with our 60-day return policy and commitment to customer satisfaction.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:
  • The request is submitted within 60 days of the original purchase date.
  • The product is returned in its original, unused condition with all original packaging, tags, and accessories intact.
  • The return is accompanied by a valid proof of purchase (e.g., order confirmation email, receipt).
  • Custom or personalized products are only eligible for a refund if they are defective or damaged upon delivery.
  • Products that have been used, altered, or damaged due to improper use are not eligible for a refund.

How to Request a Refund

Follow these steps to initiate a refund:
  1. Contact Customer Support: Reach out to our team via email at service@chemicalgoys.com or mail to 3317 Tree Frog Lane, Kansas City, Missouri 65049, United States. Include your full name, order number, reason for the refund, and any relevant details (e.g., photos of defective products).
  1. Receive Return Instructions: Our support team will respond within 24-48 business hours with a return authorization number and detailed instructions on how to ship the product back to us.
  1. Return the Product: Package the product securely, include the return authorization number, and ship it using a trackable shipping method. You are responsible for return shipping costs unless the refund is due to a product defect or our error (e.g., wrong item shipped).
  1. Product Inspection: Once we receive and inspect the returned product (typically within 3-5 business days of delivery to our facility), we will confirm eligibility for a refund.

Refund Processing and Timelines

  • Refunds are processed within 5-10 business days after we verify the returned product meets our eligibility criteria.
  • All refunds are issued to the original payment method used for the purchase (e.g., credit card, debit card, PayPal).
  • Depending on your financial institution, it may take an additional 3-7 business days for the refund to reflect in your account.
  • Shipping fees for expedited orders are non-refundable unless the refund is a result of our error or a defective product.
  • We do not offer cash refunds; all refunds are credited back to the original payment source.

Special Cases and Exceptions

  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately. We may request photos of the item and packaging to assess the issue. In such cases, we will cover return shipping costs and process your refund promptly, or offer a replacement at no additional cost.
  • Incorrect or Missing Products: If you receive the wrong product or part of your order is missing, notify us within 7 days of delivery. We will arrange for the correct product to be shipped to you at no cost, or process a full refund if preferred.
  • Cancelled Orders: If you cancel an order before it has been shipped, a full refund will be processed within 5-10 business days. If the order has already been shipped, you will need to follow the standard return and refund process outlined above.

Refund Status and Inquiries

To check the status of your refund, you can:
  • Contact our customer support team with your order number and refund request details.

Modifications to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically for updates.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team:
  • Address: 3317 Tree Frog Lane, Kansas City, Missouri 65049, United States